Helping Jersey borrowers prepare better lending and credit complaints
We support consumers and small businesses who are concerned about how a loan, credit agreement, guarantee, refinancing, or lending decision was sold or explained. We help organise the facts, documents and timeline so that clients can make a clearer complaint to their provider or, where eligible, to the Channel Islands Financial Ombudsman.
Eligibility
You may be eligible if…
If you are worried about how a loan or credit agreement was sold to you, you may have grounds for a complaint. We help consumers and small businesses prepare their case.
See full eligibility criteria- You took out a loan, credit agreement, guarantee, or refinancing in Jersey
- You are concerned about how the product was sold or explained to you
- Key terms, risks, or costs were not clearly disclosed
- You felt pressured or not given enough time to consider the agreement
- You live in Jersey, Guernsey, or the Isle of Man
Compensation is not guaranteed. Each claim depends on the individual agreement and circumstances.
How it works
A clear three-step process
Designed to be straightforward, transparent, and fully digital.
Upload Your Documents
Securely upload your loan or credit agreement and any supporting documents.
Review & Eligibility Check
We review your case for potential mis-selling, unfair terms, or disclosure issues.
Complaint Preparation
Where appropriate, we help prepare and submit your complaint to the provider or the Channel Islands Financial Ombudsman.
Why consumers choose us
Built around trust
Secure & Confidential
Documents are encrypted in transit and stored securely.
No Upfront Cost
We only proceed with a complaint when it makes sense for you.
Consumer-Focused
Plain-English guidance built for individuals, not lenders.
Simple Digital Process
Upload, review, and submit — entirely online.
Ready to prepare your complaint?
Upload your documents securely and our team will help organise your facts, timeline, and case for a clearer complaint.