Privacy for Jersey motor finance claims

What we collect

We collect your contact details, finance and vehicle information, uploaded documents, claim correspondence, account security information and consent records. Only provide documents relevant to your claim.

Why we use it

We use information to provide the service you request, assess and prepare your complaint, communicate with you and your providers, operate secure accounts and meet legal obligations. Claude helps process relevant documents and draft communications; a caseworker checks the work.

Who has access

Authorised staff and service providers supporting hosting, AI document processing and email may process relevant information. We may share case information with your lender, dealer and CIFO where authorised or lawfully required. We do not sell your documents.

How it is protected

Connections are encrypted and documents are stored privately. Staff access requires two-factor authentication. Download links expire within 10 minutes. You can enable an authenticator app for your own account.

Your rights and retention

Under the Data Protection (Jersey) Law 2018 you may request access, correction or deletion, and exercise applicable objection or restriction rights. Contact us through your service correspondence. Deletion is subject to lawful retention needs; there is no automatic instant-deletion tool. We retain information only as needed for the service and legal obligations.

International processing and complaints

Our service providers may process information outside Jersey. Applicable safeguards and lawful transfer requirements must be met. You may raise a data protection concern with the Jersey Office of the Information Commissioner (JOIC). The final provider list, retention schedule and lawful-basis detail require review before wider launch.