Complaints about Jersey Claims

Tell us what went wrong

Reply to your service correspondence with your concern, contact details and claim reference. We will investigate fairly and explain our response. If you have not yet received correspondence, please use the contact page to find the available support routes.

Our service, or your lender?

A complaint about Jersey Claims is separate from your motor finance complaint. We do not claim that CIFO can consider a complaint about our service; whether an external body has jurisdiction depends on the circumstances.

A complaint about your finance provider

Complain to the lender or dealer first. If you are unhappy with the final response, or no final response arrives within 3 months, you may refer the complaint to CIFO. Where the provider explained CIFO and the limit, refer within 6 months of the final response.